About Alpha Fleet Management

 At Alpha Fleet Management, we offer specialist training for dealership service advisors, designed to elevate the performance, confidence, and professionalism of front-of-house teams in dealerships and workshops.

Led by Matt Carley, who brings years of main dealership experience, our training covers the key skills and knowledge required to succeed in a fast-paced service environment. Whether you're a dealership looking to upskill your team or a business wanting to improve your customer experience, our training is tailored to your needs.

What We Cover:

• Mastering dealership systems (including Kerridge and others)
   
• Handling difficult customer interactions professionally
   
• Efficient WIP (Work in Progress) management
   
• Prioritising urgent workshop jobs effectively
   
• VHC (Vehicle Health Check) process and communication
   
• Upselling techniques without pressure
   
• Complaint handling and resolution
   
• Delivering excellent customer satisfaction and building trust
   
• Professional communication across calls, email, and in-person
   

All sessions are practical, interactive, and shaped to reflect real-life dealership challenges. Whether it’s a one-off workshop or ongoing support, we provide the tools and confidence your service advisors need to perform at their best.